HopInHome Mobile App Privacy Notice

This notice explains how the HopInHome mobile app for iOS and Android ("the app") handles your personal data. It supplements the HopInHome Privacy Policy (https://hopinhome.com/privacy-policy).

The Privacy Policy also applies to the app and sets out who we are, the legal bases we rely on, how long we keep data, international transfers and your rights.

1. Who is responsible

HopInHome LLC is the controller of the personal data processed through the app. Contact: support@hopinhome.com.

2. What the app collects

1. Your account: name, e-mail address, phone number (if you sign in or verify with your phone), password (stored only as a secure hash), profile picture, bio and, for professionals, licence details and spoken languages. If you sign in with Apple or Google, we receive your name and e-mail address from them.
2. Listings you publish (professionals): property details, the property's address and map position, photos, video tour and permit numbers.
3. Your activity on the platform: listings you save, view or contact, rental invitations, tenancy agreements, reviews and support requests. We count listing views to show owners how their listings perform.
4. Messages: the messages, photos, files and voice messages you send in the chat, and tenancy agreements you send or sign there, including your signature. The other participants of the conversation can see them.
5. Your device: device model, operating system, app version, language and a push notification token, so we can send you notifications.
6. Diagnostics: crash reports and performance data, to find and fix errors. They are not linked to your name or account.
7. Usage analytics, only if you agree: which screens you open, what you search for and which listings you view, save or contact. Never your name, e-mail address, phone number or the messages you write, and never for advertising.

3. Permissions the app asks for

1. Camera: to take a photo for the chat or for a profile picture, only when you choose to.
2. Photos: to add photos and a video tour to a listing, send photos in the chat or set a profile picture.
3. Microphone: to record a voice message, only while you record.
4. Notifications: to tell you about new messages, invitations and listing updates.

The app does not access your location, your contacts or other apps' data. It does not use advertising identifiers (IDFA on iOS, the Google Advertising ID on Android) and does not track you across other companies' apps or websites. You can withdraw a permission at any time in your device settings.

4. Service providers the app uses

These providers process data on our behalf or deliver a service you choose to use:

1. Amazon Web Services (Frankfurt, Germany): servers, file storage and e-mail.
2. Expo: delivering push notifications and app updates.
3. Apple Push Notification service and Google Firebase Cloud Messaging: delivering notifications to your device.
4. Sentry: crash reports and performance diagnostics.
5. Google Analytics for Firebase: usage analytics, only with your consent.
6. Apple Maps (iOS) and Google Maps (Android): showing maps. Google Places: finding an address when a listing is created.
7. Twilio: sending verification codes by SMS.
8. Apple and Google: Sign in with Apple and Google sign-in, when you choose them.

Some of these providers are located outside the UAE, including in the United States. See "International data transfers" in the Privacy Policy.

5. Your choices

1. Analytics: Menu → Privacy & analytics.
2. Notifications: the notification settings in the app and in your device settings.
3. Permissions: your device settings.
4. Language: the app follows your device language (English or Arabic).

6. Deleting your account

You can delete your account in the app: Menu → Account security → Delete account. After you confirm with a code sent to your e-mail, your account is deactivated immediately and permanently deleted after 30 days, except data we must keep by law (see "How long we store your personal data" in the Privacy Policy). You can also request deletion at support@hopinhome.com. Logging out removes your device's push notification token from your account.

7. Data kept on your device

The app keeps your sign-in session in your device's secure storage (Keychain on iOS, Keystore on Android), together with your settings and some cached data so that it starts quickly. Logging out or uninstalling the app removes them.

8. Children

The app is not intended for anyone under 18.

9. Changes to this notice

We may update this notice. The current version is always at https://hopinhome.com/mobile-app-privacy-policy. We will announce material changes in the app or by e-mail.